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Old 12-24-2010, 02:34 PM
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uConnect/VR Stopped Working - 430N

Just got my Laredo X yesterday and I paired my iPhone 3gs with uConnect at the dealer and it was working fine. Voice recognition commands for the radio were working fine as well. This morning I was trying to get my contacts to transfer from my phone to uConnect and it just sat there with nothing happening. I exited out and went back to listening to SAT radio. A few minutes later I noticed my phone was not paired anymore and the VR was not working anymore. Tried turning the car on and off and the phone and VR buttons are not doing anything. The bluetooth is active on my phone but its not sync'ing with uConnect. Any ideas?

Btw, I am having the same iPhone connection issues with playing music as a lot of others seem to be having.
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Old 12-24-2010, 07:30 PM
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Re: uConnect/VR Stopped Working - 430N

Not to go off topic, but I haven't figured out why one would even want to sync the phonebook with the 430N. I have the iPhone4 and 430N. I paired my phone with the vehicle and then started to voice dial. No transferring of phonebook at all.

Have you tried turning your BT off and on on the iPhone?
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Old 12-25-2010, 01:14 AM
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Re: uConnect/VR Stopped Working - 430N

This seems to be an intermittent problem. I had it working for 30 mins or so today and realized that I did have access to my phonebook through VR. Then it stopped working again.
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Old 01-16-2011, 04:55 PM
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Re: uConnect/VR Stopped Working - 430N

Are you still having this problem? Did you ever get any good advice from anyone?
Mine quit working 1.5 weeks into driving my new Wrangler. Pressing either the voice command or phone buttons gives me "Uconnect phone not available", which means that it has forgotten that it is installed.

I'm looking for a way to reset/fix without spending a day at the dealer . . .
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Old 01-16-2011, 05:40 PM
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Re: uConnect/VR Stopped Working - 430N

Seems we have a similar problem (I am just 2 threads behind you - see: 430 RBZ Voice Command and Uconnect Phone button not working). I didn't synchronize my phone but my UConnect/VR button stopped working as well.

I would also be interested in how to reset the 430. Any advice?

(with 2 kids and the WK2 being the only family car it's a pane leaving the vehicle at the dealer)
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Old 01-17-2011, 02:13 PM
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Re: uConnect/VR Stopped Working - 430N

I had same problem and took in to dealer for service on this issue last week. They told me something had to be replaced because it was not receiving a signal or something. They did not know when part (HFM) would arrive, but it is on order.

Funny, but after they took it all apart, the uConnect started working again!
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Old 01-17-2011, 02:33 PM
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Re: uConnect/VR Stopped Working - 430N

FWIW, here's a pic of where the Uconnect module is located in case you wanna check for loose connections before taking it in to the dealer. Looks like far right on passenger side above the floor board.
Attached Images
File Type: gif Uconnect.gif (58.6 KB, 83 views)
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Old 01-17-2011, 03:32 PM
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Re: uConnect/VR Stopped Working - 430N

Quote:
Originally Posted by Mookie10 View Post
I had same problem and took in to dealer for service on this issue last week. They told me something had to be replaced because it was not receiving a signal or something. They did not know when part (HRF?) would arrive, but it is on order.

Funny, but after they took it all apart, the uConnect started working again!
This is a sore spot for me having worked on the receiving end of this whole "parts" chain.

I doubt things have changed much but 10 years ago when I was setting up the systems for our parts depot (large, global telecom company) well over 90% of the parts that came back from the field tested perfect and 97.6% of these same parts that were identified by one field tech to be defective were repackaged and sent out on other service calls with no issues.

The problem is typically connector or connection related but if the computer doesn't tell them to open up the panel, disconnect then reconnect the part before determining it's defective most techs will simply order the new part.

When we implemented the additional steps in the computerized trouble shooting protocols returned parts dropped 46%! Most of the parts that cam in were still not defective but there were now thousands fewer coming in than previously.

Bottom line, I doubt anything is broken and the action of diagnosing the problem probably fixed it (we have a closure code called "came clear while testing"). I'll bet the diagnostics computer still had the DTC from the bad connection and if the would have pushed new firmware into the system it probably would have cleared the code by fully resetting the connection and you wouldn't need to go back.
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Old 01-17-2011, 05:29 PM
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Re: uConnect/VR Stopped Working - 430N

Here's what my receipt form stated. I hope it is helpful to someone...

A. Customer states: Bluetooth in uConnect is not working. It was working a few weeks ago and now it says "uConnect not available" on screen
Cause: CS Blue Tooth 659 W5
FC: Part#: Count:
Claim Type: W
Auth Code:

B. Customer states: Perform RRT 11-002
Cause: RRT 11-002
Performed: RRT 11-002
Tested, Verified concern. Inspected and tested FU ND HFM: Internal Failure. Need to order part - - Ordered HFM
CS RRT 11-002 659 W5
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Old 01-18-2011, 09:39 PM
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Re: uConnect/VR Stopped Working - 430N

Mine probably doesn't work about every 5 times I start the car. I do not get any error messages. Just the VR and Phone buttons do not do anything when I press them. I do not see the phone battery and signal icon on the screen when this happens. I could see it maybe being a bluetooth sync issue with my iphone, but the voice recognition should still work to control the radio even if my phone is not connected, correct?
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Old 01-19-2011, 11:21 AM
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Re: uConnect/VR Stopped Working - 430N

I found a thread talking about resetting it by pulling the IOD fuse.
I pulled the IOD for the entertainment center, let it sit for a minute, put it back in, and everything started working again.

Same solution for a stuck CD. I was loading a CD, wife opened the door, power went off with the CD halfway in. It wouldn't load any further than that until I pulled the IOD. Again, everything was fine after.

I have a feeling that the poster's started working again, after they had taken it apart, simply because they had necessarily cut the power to it.

On the 2011 Wrangler, it's the M10 fuse.
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Old 01-22-2011, 09:31 PM
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Re: uConnect/VR Stopped Working - 430N

I have seen a lot of these hfm modules stop working.Some people complain that the uconnect quit,or they may notice the usb port in the console stops working.In every case,cutting power to the module,by pulling the iod fuse,has reset it.So I dont think its a connector issue,but somehow the module is locking up.2011 uses a new module and this is the only one I have seen locking up.The picture Radside posted is where the module is supposed to be.Unfortunately its not there.Its actually on the drivers side left of the steering column.Found that out the hard way.
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